Nokia Lumia 1020 Problems and Solutions

By on August 11, 2013

Nokia Lumia 1020 is one of the most attractive smartphones on the market. It has a good design and amazing camera which challenges professional DSLR machines. There is no smartphone with zero defect invented yet. We will list the Nokia Lumia 1020 problems and publish the solutions for them.

Nokia Lumia 1020 Problems and Solutions

Nokia Lumia 1020 Problems and Solutions

Unveiled Nokia Lumia 1020 Problems and Solutions

Nokia Lumia 1020 is a new smartphone and not on the market most countries. We will list the problems which users have faced with and the available solutions.

Call Quality Problem

Some people have complaints about the call quality of lumia 1020 smartphone. In some calls the voice is fading in and out and the other people’s voice is coming with background noise.

Verified Solution

  • Control the SIM card whether it is damaged or not. Some people has got over the call quality problem by replacing the SIM card.
  • Lumia hardware may have a fault. You can contact the retailer for a replacement.

Battery Drain & Overheating Problem

This is a common problem on many smartphones. Nokia Lumia 1020 users are also facing with this problem. After fully charging the Lumia 1020, users have 7 to 9 hours remaining battery.

Possible Solutions

  • Turn off background tasks
  • Put your phone in airplane mode to deactivate the radio communication and see the effect.
  • Use Settings -> Battery Saver option.
  • Hard Reset Lumia 1020 by holding Volume Down and Power Buttons for about 15 seconds.
  • Backup your phone and Factory Reset your smartphone.
  • Third-party charger may cause this problem. Try using original Nokia Lumia 1020 charger.
  • Old firmware or outdated OS. Try updating your firmware/OS.
  • Outdated apps may cause this problem.
  • Your battery can be faulty, try checking with a trouble-free battery.

Color Accuracy Issue

A bluish tint under most conditions is reported. This problem is little hard to noticed by ordinary users. It affects photos and videos taken by Lumia 1020.


  • A firmware update by Nokia.

We will update the problem lists according to the issues published on the internet.

Random Reboot Problem

Some users having issues with their Lumia 1020 randomly rebooting. This can be related to a specific applications.


  • Soft reset by holding the Volume Down and Power Buttons for about 15 seconds.
  • Check your phone and your apps for updates.
  • Backup everything and hard reset your phone.

Black Screen Problem

Camera causes sometimes the screen to turn into black in Nokia Lumia 1020. Many of users which encountered this problem have a replacement from their retailer. Some have achieved to fix it. See possible solutions below.

Possible Solutions

  • Reset your phone by holding volume down + power buttons. Then install the updates. Change the camera setting as it will start with normal camera (not pro). Then press the camera button.
  • Take your phone to your retailer for a replacement.

About admin

An eager chaser of technological devices. Not only smartphones and tablets but also all new technology devices are his field of interest. Besides, works as a web designer and programmer.



    March 4, 2014 at 11:51 am

    Lumia 1020 case with bright orange color
    It is necessary to have a leather protector,effect avoid the damage from the drop by accident.not only the camera lens. also the screen.
    this design is a true shockproof case,totally soft.
    Is made from

  2. Nash

    July 13, 2014 at 4:26 pm

    every time i open my lumia 1020 camera app,nokia camera and all other camera apps the screen turns black and theres no response. camera isnt working. i re-installed the phone software thanks to nokia software recovery but now the problem is back! help!!!!

    • admin

      October 12, 2014 at 4:28 am

      Hi Nash,
      Sorry for late reply. I added to the post possible solutions for black screen problem.

  3. Tom

    August 27, 2014 at 1:15 am

    So my Lumia 1020 has been overheating and restarting on holiday. It has also not been in direct sunlight etc etc. I went out for a meal leaving my phone at home. No one had access and the phone was in the same place it was left. When I got home the screen was smashed really badly. I wondered if this was a known problem at all? I have no idea what has happened to it and I feel the over heating could be an issue. The phone was on charge at the time. Please can someone help. Thanks Tom

    • admin

      October 12, 2014 at 4:40 am

      Hi Tom,
      I added some more possible solutions below the section “Battery Drain & Overheating Problem”. Please check that section of the article. Kind Regards.

  4. Gibbs

    February 6, 2015 at 5:29 am

    Hi all
    Here is a strange problem with 1020:
    GPS location is sluggish, slow, behind,always searchin for sat to connect, or sometimes I’m ahead 2miles before it sees its location, what is wrong?

  5. admin

    February 6, 2015 at 9:09 am

    Hi Gibbs,
    It may originate from WP 8.1 upgrade.
    Some people solve this problem opening the phone case and pushing the GPS antenna to place it properly. It may be loose in current situation.

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